paragon furniture services

Customization

Paragon will create customized solutions based on your specifications, from the leg style to the laminate color. Or our team can tweak an existing product to your exacting standards by changing a dimension or adding an accessory. With so many options, imagine the possibilities.

In-house design team

You have the vision and the Paragon engineering team has the ability tot bring it to fruition. We put your ideas on paper and provide custom solutions, cost analysis and project pricing.

U.S. based manufacturing

Paragon’s full-service 80,000 square-foot facility is located in Arlington, TX.

Quick Ship

Paragon Furniture ships within 10 working days, after receipt of order, any Quick Ship product in selected finishes and Quick Ship accessories for orders of 8 or less.

Customer Service

Time is money and at Paragon, we understand your need to deliver choices to the end-buyer quickly and efficiently. That’s why our team of engineers and design professionals are at your service. We want to navigate you to the best solutions for your markets and work with you step-by-step to ensure smart choices, fast delivery and easy installations.

Limited Lifetime Warranty

Paragon Furniture, Inc.™ ("Paragon") provides a lifetime structural warranty against defects. Paragon warrants that each piece of furniture will be free from defects in material and workmanship, given normal use and care, for as long as the original purchaser owns and uses the products. Normal use is defined as the equivalent of a single shift, 40-hour work week.

Subject to the limitations and exclusions herein, Paragon, at its discretion and as the sole remedy under the Paragon Limited Lifetime Warranty, reserves the right to inspect, replace or repair a defective product or components with comparable product or components free of charge.

To the extent permissible, this Warranty is governed by and shall be construed under, the laws of the State of Texas to the original purchaser from an authorized Paragon dealer, and is not assignable.

LIMITATIONS: USE/CARE

  • Warranty is limited to normal single shift use
  • Warranty is limited to generally accepted care and maintenance of laminates, hardwoods, textiles, and whiteboard writing surfaces and are dictated by the materials manufacturer and passed on accordingly
  • Laminate, whiteboard, and hardwood surfaces are subject to denting, scratching, staining, and/or gauging if not properly used and cared for
  • Laminate, whiteboard, and hardwood surfaces are subject to scratches caused by abrasion, metal, and/or sharp objects
  • Laminate, whiteboard, and hardwood surfaces are subject to discoloration, staining, and/or breakdown of material if exposed to heat or chemicals
  • Soft seating foam is subject to softening and/or flattening as a result of normal use and/or aging

LIMITATIONS: MATERIALS/COMPONENTS

  • Work surfaces – 15 years
  • A&D Highlight and A&D Ready Chairs plastic seat back, plastic seat pan, and plastic components – 15 years
  • A&D Crossfit Motion Sit-to-Stand Desk – 10 years
  • High use items that include, but not limited to moving and wearing parts such as casters, glides, tablet arms, ganging mechanisms, and plastic and metal accents – 5 years
  • MOTIV® seating wood frame – 12 years
  • MOTIV® seating foam padding – 5 years
  • Blender® seating; wood frame and foam padding – 1 year
  • Pneumatic desk and chair lifts – 1 year
  • Electrical components – 1 year
  • Mechanical parts that include, but not limited to drawer and door mechanisms – 1 year
  • Laminate, whiteboard, and hardwood materials – Dictated by the material manufacturer
  • Textiles – Dictated by the textile manufacturer
  • Electronics that include, but not limited to televisions, and sharing switches – Dictated by the electronic manufacturer

Non-standard and customization of products

Non-standard and custom products developed by Paragon will have the warranty period set forth in the applicable Statement of Work (“SOW”) and will follow the warranty terms set forth in this Lifetime Limited Warranty unless otherwise specified in the SOW.

WARRANTY EXCLUSIONS

This Lifetime Limited Warranty does not cover product misuse, abuse, or any cosmetic damage. Paragon is not responsible for damage arising from failure to follow instructions, and other guidelines relating to the product’s intended use. Paragon is not responsible for injury or loss caused by or associated with the installation and/or use of product in any manner other than in strict conformance with the instructions set forth in its assembly and installation instructions, technical bulletins and/or product literature. Paragon must be immediately advised in writing of any personal injury resulting from the use of its products.

In addition, Paragon does not warrant damages or defects to its products under the following conditions:

  • An act of God
  • Unauthorized service or repair and unauthorized changes or alterations of the products
  • Damage from electrical power problems
  • Damage caused by peripherals or software
  • Usage of parts or components not supplied by Paragon
  • Damage identified as freight carrier or installer related
  • Vandalism or from other external sources
  • Normal wear and tear which is to be expected during course of ownership
  • Appearance, durability, quality, behavior, colorfastness or any other attribute of Customers Own Material (COM) or any other non-standard Paragon material specified by the customer after application to a Paragon product
  • Natural color variations, color fastness, occurring in laminate, plastics, paints, grain or texture of wood and other covering materials
  • Non-compliance with assembly, installation, and maintenance instructions
  • Product abuse, negligence, misuse, outdoor use, modifications or alterations not authorized by Paragon or improper care and maintenance of products
  • Incidental or consequential damages such as lost profits, personal property damage, third party liabilities, damage to customer’s property, and incompatibility of product with customer’s flooring or other customer property
  • So-called "ghost" indentions and similar damage caused by the failure to use appropriate writing makers or desk or writing pads
  • Abnormal atmospheric or environmental conditions
  • Damages to seating products caused by contact with tables, desks, or other surfaces

All warranty claims are subject to Paragon-approved inspections. Disputes may involve independent 3rd party evaluation.

VARIATIONS FROM WEB IMAGES, SAMPLES, OR PRINTED LITERATURE

Because of the custom nature of Paragon product, variations can occur over time due to material availability for example. Therefore, Paragon will not repair or replace furniture because it differs slightly from web images, samples, or other printed depictions.

MAKING WARRANTY CLAIMS

Follow these procedures to process warranty issues:

  1. Contact Paragon Customer Service (800.451.8546) and provide them with the purchase order number or acknowledgement number and a detailed description of the warranty issue.
  2. Customer Service will determine and pre-approve all resolutions to the claim such as replacements, parts, and labor charges.
  3. Any unauthorized charges will not be the responsibility of Paragon.

As a furniture manufacturer, we stand behind our craftsmanship and pledge to do everything we can to resolve any issues you may have within these warranty terms as quickly as possible.

Paragon has the right to update and change the warranty at any time. Purchase of products from Paragon shall be subject to Paragon’s current warranties which can be found at http://www.paragoninc.com.

This Agreement shall be governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule (whether of the State of Texas or any other jurisdiction).

ANY LEGAL SUIT, ACTION OR PROCEEDING ARISING OUT OF OR BASED UPON THIS TRANSACTION, WARRANTY, OR THE SALE, RE-SALE OR PURCHASE OF ANY PARAGON PRODUCT MAY BE INSTITUTED ONLY AND EXCLUSIVELY IN THE FEDERAL DISTRICT COURT FOR THE EASTERN DISTRICT OF TEXAS TO THE EXTENT THERE IS DIVERSITY OF CITIZENSHIP BETWEEN THE PARTIES TO THE SUIT OR A FEDERAL QUESTION INVOLVED; OTHERWISE, ANY SUCH LEGAL SUIT, ACTION OR PROCEEDING DESCRIBED ABOVE SHALL BE FILED IN THE STATE COURTS OF THE STATE OF TEXAS IN COLLIN COUNTY. EACH PARTY IRREVOCABLY SUBMITS TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS IN ANY SUCH SUIT, ACTION OR PROCEEDING. SERVICE OF PROCESS, SUMMONS, NOTICE OR OTHER DOCUMENT BY MAIL TO SUCH PARTY'S ADDRESS SET FORTH HEREIN SHALL BE EFFECTIVE SERVICE OF PROCESS FOR ANY SUIT, ACTION OR OTHER PROCEEDING BROUGHT IN ANY SUCH COURT. THE PARTIES IRREVOCABLY AND UNCONDITIONALLY WAIVE ANY OBJECTION TO THE LAYING OF VENUE OF ANY SUIT, ACTION OR ANY PROCEEDING IN SUCH COURTS AND IRREVOCABLY WAIVE AND AGREE NOT TO PLEAD OR CLAIM IN ANY SUCH COURT THAT ANY SUCH SUIT, ACTION OR PROCEEDING BROUGHT IN ANY SUCH COURT HAS BEEN BROUGHT IN AN INCONVENIENT FORUM.

DESIGN STANDARDS

  • High pressure laminate, attached to .030 Western and Southern particleboard core and feature three-ply construction, meet or exceed LEMA LD3 requirements. Appropriate backer sheets are used to balance plies (not less than .020" in thickness).
  • Wood core stocks and laminates, made of medium density Western and Southern particleboard core, meet or exceed ANSI 208.1 specification. Boards are well-balanced on both sides to prevent moisture absorption.
  • Vinyl T-molding provides a quality touch and smooth-edge finish.
  • Smooth, round corners enhance both the look and safety of Paragon-manufactured tables.
  • Powder coat finish is added to all heavy gauge steel metal parts.
  • Durable work surfaces.

ON-TIME DELIVERY

No minimum order requirements. The Paragon team provides on-time delivery using a variety of shipping options for your budget.

Contact Paragon

2224 East Randol Mill Rd
Arlington, Texas 76011

Phone: (817) 633-3242
Fax: (817) 633-2733
Toll-Free Fax: (888) 824-6494
Customer Service: (800) 451-8546

Email: customerservice@paragoninc.com